Hitz AI / Support
Let’s get you
back to the music.
A question, a bug, or a song that didn’t go to plan. We’re here to help.
Common questions
Why is my song taking longer than expected?
Generation can take longer when many people are making songs at once. Give the app a few minutes to finish. If it shows an error or stays stuck, email us with the approximate time, the model you chose, and a screenshot of the message.
Where are my songs saved?
Your songs are kept in the local library on the device that created them. Deleting the app deletes that local library, so save or share any songs you want to keep before removing the app.
I paid, but my subscription or credits are missing.
For an App Store purchase, use Restore Purchases in the app while signed in with the Apple ID used to buy it. If you paid through the web checkout, or restoring does not help, email us with your receipt or order reference. Please do not send your full card details.
How do I manage or cancel a subscription?
Use the same platform where you purchased it. For an App Store subscription, open Settings on your iPhone, tap your name, then Subscriptions. For a web purchase, email us with your receipt or order reference and we’ll help you manage it. Cancellation normally takes effect at the end of the current paid term.
How do I request a refund?
For an App Store purchase, request a refund through Apple. For a purchase made through our web checkout, email support@tuvolabs.com with the receipt or order reference so we can look into it.
Why does my receipt still say SendTunes?
SendTunes is becoming Hitz AI. You may still see the SendTunes name on subscriptions, receipts, or in an earlier version of the app.